Marina Operations / Customer Service Administrator
About the Role
The Boat Works is seeking a highly organised and customer-focused Marina Berth / Customer Service Administrator to be the first point of contact for vessel owners, captains, crew, and contractors. This role is central to ensuring seamless day-to-day marina berth & boatyard operations while delivering a premium customer experience across the facility.
Full Time | Monday – Friday | 7am-3:30pm
Key Responsibilities
- Manage all front-of-house enquiries, bookings, and customer interactions (phone, email, in-person)
- Coordinate marina berth arrivals, departures, in-water berthing, and haul-out scheduling
- Liaise with onsite trades, contractors, captains, and vessel owners to ensure seamless operations
- Maintain accurate records, invoicing, daily logs, and administrative systems
- Conduct utilities and meter reading checks and audits
- Work collaboratively with shipyard and office teams to manage bookings and workflow
- Deliver high-level customer service and clear communication to all stakeholders
- Uphold The Boat Works’ standards across presentation, service, and operations
About You
- Marina berth skills and knowledge is essential for the role
- Highly organised with strong administrative capability
- Exceptional customer service and clear communication skills
- Able to multitask and perform under pressure in a fast-paced marine environment
- Professional, proactive, and solutions-focused approach
- Confident using booking systems and Microsoft Office
- Practical marine experience, including vessel handling, mooring, and line work
- Previous experience in a marina, boatyard, or service-based industry (preferred)
- Strong interpersonal skills with a polished and professional presentation
- Flexible and adaptable to meet operational demands and varying hours
Why Join The Boat Works
- Work within Australia’s leading marine facility
- Be part of a dynamic, industry-leading team
- Exposure to a diverse range of vessels, projects, and marine services
- Supportive, fast-paced and professional environment
We’re looking for a talented maritime professional at the top of their game to join The Boat Works.
Access to excellent facilities including on-site parking, supportive team in a family-owned business.
The opportunity to work within a dynamic working environment makes this role an attractive option for the right person.
APPLY via: jobs@theboatworks.com.au
