CUSTOMER CARE
Together we have drawn on the knowledge and experience of our marine and boating experts to design and deliver world class services and state-of-the-art facilities that truly meet the needs of boating and yachting enthusiasts.
We provide immaculate facilities and exceptional service because this is what we want and expect when working on our own boats. In fact, that is how we view our customers’ boats — as our own.
We are proud to say we have created the cleanest and greenest shipyard and marina in the world. The key guiding principle underpinning our facility is the concept of eco-responsibility.
Combining this with our exceptional and consistent customer service exceeding customers’ expectations with our highly skilled long-term team, state-of-the-art facilities, VIP amenities and choice for owners.
Supporting facts:
- Exceeding customers’ expectations is our business.
- For us, no request is too big or small.
- We pride ourselves on providing world-class marine trade services and support, maintaining immaculate facilities, and operating safely and sustainably.
- Our team of more than 60 marine trade partners share our commitment to quality and service — and have a wealth of knowledge and experience to share.
- We work together to deliver an efficient and innovative yard experience for our customers, and to make their lives out of the water as easy as possible.
- This includes providing an unrivalled range of world-class services and state-of-the-art facilities.
- We’re often referred to by our customers as a ‘resort’ for their boats.
- Our customers enjoy the convenience of our consolidated services, as well as the freedom of choice — to engage their preferred trades, to complete the work themselves, or to hire one of our professional project managers to coordinate the project on their behalf.
- We take the difficulty out of boat maintenance and storage — ensuring ease of experience, both for our customers and their boats, from beginning to end.
- We provide exceptional value for money, with highly competitive, transparent pricing. Our quotes are all-inclusive, with no hidden fees or mark-ups.
